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LESSON WEEK 3 LEARNING OBJECTIVES: 1. Define Empathy and Sympathy 2. Describe

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1. Define Empathy and Sympathy
2. Describe a Crisis State and the Common Causes of a Crisis State.
3. List the Active Listening Skills (Continued in Lesson Week 4)
4. Review:
a. History of Negotiations
b. Two Types of Crisis Incidents
1. Read McMains Textbook, Chapter 3, Crisis Management; ONLY Pages 131 – 137. NOTE: You will NOT be required to know the REACT Model for this class or for the exam.
2. Watch assigned videos in Lesson Week 3.
3. Read assigned Vecchi article in Lesson Week 3.
4. Post in Discussion Forum – Lesson Week 3. First post is due by Thursday, February 18th at 11:59pm. Two post responses to your classmates are due by Sunday, February 21st at 11:59pm.
Discussion Post Topic: Based upon this week’s lesson assignments, what one suggestion for negotiation improvement would you make to the Oceanside police officer from Lesson Week 2’s video?
5. Take the Weekly Reading Quiz. 5 questions. 5 minutes. Testable material includes textbook reading, video lecture, and class videos. Available on Blackboard on Thursday, February 18th by 8:00pm. Quiz must be completed by Sunday, February 21st at 11:59pm.
6. Read Review of Lesson Week 2 in this Section.

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