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Read the Customer Service at Datatronics Case Study on pages 246-250 in the text

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Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook.
Answer the Discussion Questions at the end of the Case Study. 
Be sure to use the UC Library for scholarly research. Google Scholar is also a great source for research. Please be sure that journal articles are peer-reviewed and are published within the last five years.
The paper should meet the following requirements:
3-5 pages in length (not including title page or references)
APA guidelines must be followed. The paper must include a cover page, an introduction, a body with fully developed content, and a conclusion.
A minimum of five peer-reviewed journal articles.
The writing should be clear and concise. Headings should be used to transition thoughts. Don’t forget that the grade also includes the quality of writing.
Discussion – Steps for developing technology road map.
Review chapter 19 in the course text, in your own words, discuss the practical steps for developing a technology roadmap.
Respond to at least two other learners post.
Your initial post should be completed by Thursday @ 11:59pm EST.  Respond to two postings provided by your classmates by Sunday @ 11:59pm EST.   A substantive initial post answers the question presented completely and/or asks a thoughtful question pertaining to the topic. A substantive peer response asks a thoughtful question pertaining to the topic.
Please ensure the initial post and two response posts are substantive. Substantive posts will do at least TWO of the following:
· Ask an interesting, thoughtful question pertaining to the topic
· Expand on the topic, by adding additional thoughtful information
· Answer a question posted by another student in detail
· Share an applicable personal experience
· Provide an outside source
· Make an argument
At least one scholarly (peer-reviewed) resource should be used in the initial discussion thread. Please ensure to use information from your readings and other sources from the UC Library. Use APA references and in-text citations.

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